Shipping and returns

Order by: December 12, Christmas and Three Kings Day

Each date allows up to ten business days before the order ships, then ground transit in the month carriers are at their worst. A rolled canvas still needs stretching or framing after it reaches you, so order it a week or two earlier than the date shown.

Parishes and schools ordering in quantity should allow longer still and talk to us first: parishes, schools, dioceses.

Shipping

Shipping is free to all 50 United States and Puerto Rico. That applies at every size and every finish, with no minimum order, and the 36" × 54" carries no surcharge even though it is the most awkward piece to send.

Outside the United States? Checkout here cannot ship abroad, but the same canvases are listed on eBay, whose international shipping delivers to you and handles customs. Each product page has a link to its eBay listing.

Orders leave us five to ten business days after they are placed. Nothing here is pulled off a shelf: each canvas is printed for the order and then stretched, framed or rolled, and the framed pieces sit at the longer end of that range. Carrier transit comes on top of it.

Rolled canvases travel in a protective tube. Framed and gallery wrap pieces travel boxed and ready to hang. Whatever you order, both Mexican certifications come with it.

If it arrives damaged

Email a photo within 7 days of delivery and a replacement ships free. You do not send the damaged canvas back and you do not pay to return anything. Keep it or dispose of it, whichever you prefer.

Photograph the outer box as well as the canvas, especially if the box is what took the blow. That photograph is what a carrier claim turns on, and having it decides the matter in an email rather than a correspondence.

Send it to wfleonard@primosmaternos.com with your order number.

Returns

If the canvas is simply not what you wanted, you have 30 days from delivery. Send it back in its original condition and packaging and we refund the full price of the canvas. Return shipping is yours to arrange and to pay for, which is why it is worth deciding the size before you order rather than after.

One limit, and it is a practical one rather than a technicality: a rolled canvas that has already been stretched or framed cannot be returned, because it can no longer be sold to anyone else. If you are unsure between sizes, the size guide gives the viewing distance and hanging height for each one, which is usually what settles it.

Ordered the wrong size? Return it under the same 30-day policy for a full refund and place a new order for the size you want. There is no separate exchange.

Refunds go back to the card that paid, and your bank adds its own few days after we issue it. Start a return by emailing wfleonard@primosmaternos.com.

Cancelling or changing an order

Within 24 hours of placing an order you can cancel it for a full refund, or change the size or frame. After that the canvas is usually already in production. If it has not shipped it is still worth asking, and we will do what we can.

Questions